Apr 29, 2022 • 22M

#47 - A phone call from a customer (B2)

 
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Rustem Temriyev
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Bu yayında B2 Seviyesinde bir telefon konuşmasını inceleyeceğiz.

Vocabulary

delivery - teslimat

confirmation - onay

at our end - bizim tarafımızda

invoice - fatura

payment terms - ödeme koşulları

favor - iyilik

extension - uzatma

cash flow - nakit akışı

regulations - yasalar, kurallar, mevzuat

manage - yönetmek, halletmek, icabına bakmak

exception - istisna

appreciate - teşekkür borçlu olmak, takdir etmek, değer vermek

payment term extension - ödeme süresinin uzatılması

I'll keep an eye out for it - Takibini yapacağım


Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

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Business English